Frequently Asked Questions
Everything you need to know about shopping with Rockett St George, from delivery details to styling advice.
What are your standard delivery times and costs?
Standard UK delivery typically takes 3-5 working days and starts from £5.95. For larger furniture items, our specialist white-glove courier service will contact you directly to arrange a convenient delivery window, which usually takes 1-2 weeks.
What is your return policy for home decor and furniture?
We want you to love your purchase. If you are not completely satisfied, you can return your items within 28 days of receipt. Items must be in their original packaging and in a resaleable condition. Please note that bespoke or made-to-order items are non-refundable.
Do you ship your quirky homeware internationally?
Yes, we ship to many countries worldwide. International shipping costs and delivery times are calculated at checkout based on the weight and dimensions of your order. Please note that local import duties and taxes may apply upon arrival.
What should I do if my fragile item arrives damaged?
While we take great care in packaging our delicate items, accidents can happen during transit. If your order arrives damaged, please contact our customer service team within 48 hours with photographic evidence, and we will arrange a replacement or full refund immediately.
Can I see your products in person before purchasing?
Absolutely! You can visit our concessions in Liberty London or our showroom to experience our unique style firsthand. Please check our 'Store Locator' page for current locations and opening hours.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. For your convenience, we also offer PayPal, Apple Pay, and Klarna for those who wish to pay in interest-free installments.